What materials are your pajamas made of and what are the care instructions?
Most of our products are 100% cotton, but please be sure to check the description on each individual pajama. We recommend washing on cold cycle and drying on low heat. This can minimize shrinkage but keep in mind that regardless of the washing method you choose, some shrinkage will occur. For this reason, we suggest purchasing a slightly larger size.

What is your refund policy?
If you are not delighted with our pajamas, we offer an exchange or full refund as long as the item is returned within 30 days of order purchase. We will gladly refund your purchase if the item has not been worn and tags are still attached. Unfortunately after 30 days, all sales are final. Also, clothes must be in original condition and not worn –no exceptions please. Just mail your item (s) to 310 Prospect Avenue, Suite 435, Hackensack, NJ  07601. Any shipping or gift wrapping charges will be the responsibility of the customer. If you have any questions regarding our d’GianniKids refund policy, please e-mail us at returns@dgiannikids.com.

How much is shipping?
The goods news is that shipping is free for orders $100.00 and more (in the domestic U.S only.).  All other orders will be estimated in the shopping cart.   All orders are shipped by UPS,  Fedex,  and United States Postal Service.  Prices will depend on which shipping option you have chosen.

Do you ship internationally?
Yes, we do.   d’Giannikids is not responsible for lost packages, taxes, or tariffs imposed by the country of origin. 

When will I receive my order?
Depending on the delivery option you choose, it can be the standard 2-10 business days. 

Do you offer gift wrapping?
Yes, for a small fee of $5, d’GianniKids will be placed in a decorative box adorned with colorful curling ribbon ready for gift giving.

Office Hours
Customer Service hours are from:
Monday – Friday 9:00 am – 8:00 pm
Saturday            9:00 am – 5:00 pm
  
Is my personal information safe on your Web site?
Yes, all personal and credit card information we collect on our site is 100% secure, will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned to any organization ever.

Can I call in a pajama order over the phone?   
We are primarily an e-business and we operate best by e-mail.  However, if you prefer to speak to a customer service representative over the phone.

What sizes do your pajamas come in?
Currently, we sell pajamas and loungewear in sizes newborn (0 - 24 months) to toddler (2T - 4T) and older (5 - 12 years). 

What if I have other questions?